IT Support Specialist

About Us:

Coventry University, founded in 1843, is a forward-looking, modern institution with a proud tradition of providing high-quality education. Coventry University Kazakhstan will open its doors in September 2024 to the first cohort of students at its brand-new campus, which will provide world-class facilities for students, including interactive study spaces, a vibrant social space, a well-stocked library, and café facilities.

Offering a diverse range of undergraduate and postgraduate degrees, Coventry University Kazakhstan proudly stands as the first British university campus collaboration in the heart of Astana, the capital of Kazakhstan. Coventry University Kazakhstan is the trading name of Coventry Kazakhstan LLP, which owns and operates the modern city-centre campus in the heart of Astana and, in collaboration with Coventry University, provides Coventry University programmes.

Overview:

Coventry University Kazakhstan is looking for an experienced IT Support Specialist to join our growing team. As part of our international expansion, we are launching a campus in Astana, Kazakhstan, offering a variety of undergraduate and postgraduate programs.

The IT Support Specialist will play a critical role in supporting the day-to-day operations of our IT infrastructure, providing technical assistance to staff, and ensuring the smooth functioning of hardware, software, and network systems.

Main Responsibilities:

• English level: Intermediate or higher.

• Install and upgrade software and hardware components.

• Manage user accounts in a hybrid environment (AD on-premise + Entra ID).

• Administer and troubleshoot email services (Office 365).

• Assist with network administration, including basic IP/DNS/DHCP troubleshooting.

• Configure and maintain network printers.

• Understand basic networking concepts, including switches and their role in IT infrastructure.

• Perform cable management tasks, including crimping RJ45 connectors.

• Secure data storage and implement security protocols to prevent potential threats.

• Monitor and evaluate IT systems to ensure they meet organizational needs.

• Document processes, back up data, and develop recovery procedures.

• Provide support and training to staff regarding IT systems and software usage.

• Ensure optimal use of hardware and software, enhance system performance, and keep track of technological trends.

• Collaborate with IT managers and other departments on various projects.

Supervision:

Reports to: Director of IT & E-Learning
Supervises: Academic and Professional Services staff

Key Qualifications and Skills:

• A bachelor’s degree in computer science, information technology, or a related field.

• 3-5 years of experience in IT support.

• Proficiency in IT helpdesk software.

• Strong knowledge of computer hardware, software, and networks.

• Ability to provide technical support, resolve queries, and train end-users.

• Experience with Active Directory (on-premise) and Entra ID.

• Basic knowledge of networking (IP/DNS/DHCP).

• Experience with configuring and troubleshooting network printers.

• Understanding of switch functionality and network infrastructure.

• Ability to crimp RJ45 cables and perform basic cable management.

• Familiarity with database maintenance and system security.

• Effective communication skills, able to work in a team and independently.

Additional Skills (Advantageous):

• Professional IT certification.

• Experience leading teams.

• High level of intercultural awareness.

If you are a proactive, enthusiastic IT professional looking for a new challenge, we encourage you to apply and be part of an exciting new chapter at Coventry University Kazakhstan.