Assistant Restaurant Manager

Company description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe.

Hotel description

Situated on the river banks of Essil, in the heart of Astana's Central Park and in the center of the Diplomatic district The St. Regis Astana will open early 2017.

120 sumptuous guest suites feature a unique identity of discreet luxury. The hotel will embrace a specialty grill restaurant where guests enjoy an unrivaled service and sample the best ingredients or indulge in the flawless luxury of Iridium Spa after a long day of captivating city impressions or business meetings.

Position Title - Assistant Restaurant Manager

Report to – Restaurant Manager

POSITION PURPOSE:

Supervise the daily operations of the outlet and ensure adherence to standards. Be visibly present on the outlet floor during service and solicit feedback from guests/customers.

ESSENTIAL FUNCTIONS:

• Circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is to the guests’ satisfaction. Handle guests’ complaints and thank the guests upon departure. Monitor and supervise set up and maintenance of dining room area to ensure that it is up to standard.
• Control flow of room by seating guests in each section by rotation. Responsible for assigning and supervising all opening and/or closing side duties. Make entries into logbook. Assist with scheduling attendants and control of greeters, servers and bus attendants.
• Conduct pre-meal meetings on a daily basis. Participate in ongoing training of employees to ensure that employees continue to improve their performance. Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures.

OTHER:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Starwood/Marriott rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
• Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.
• Additional duties as necessary and assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Must be able to speak, read, write and understand Russian, English and Kazakh
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
• Ability to solve problems and make rational decisions.
• Knowledge of hotel food and beverage operations.
• Knowledge of food and alcoholic beverages.
• Working knowledge of state and local laws governing equal employment opportunity, occupational safety and health, wage and hour issues, and labor relations

Physical Demands::

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

QUALIFICATION STANDARDS

Education:

High school or equivalent education required. Bachelor’s Degree preferred.

Experience:

Previous restaurant experience required.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.