Admissions Assistant

Haileybury Astana is committed to safeguarding and promoting the welfare of children and young people and expects all staff and those connected to the school to share this commitment. Applicants must be willing to undergo child protection screening including reference checks with previous employers and a DBS check or equivalent. We are Equal Opportunity Employer.

Haileybury Astana is seeking an Admissions Assistant to provide administrative support to the Admissions team and serve as a contact center operator. The role involves answering incoming calls from prospective parents, responding to inquiries, addressing customer service concerns, and providing general information.

Type of contract: Temporary (Maternity cover position)

Start date: February - March 2025

We offer:

- Competitive Salary

- Annual Paid leave 30 calendar days

- Monday to Friday, 8am to 5pm, work schedule

- Free and Healthy Breakfast & Lunches in School

- Free Transportation to School

- Medical Insurance coverage for staff and family members

- CPD opportunities

- International & Friendly environment

Main Responsibilities:

• Provides administrative support to ensure the efficient operation of the Admissions department.
• Manages admissions documents, including printing, bundling, scanning, and filing as required.
• Prepares reports, enrollment records, and transfer certificates for new, current, and departing students.
• Maintains accurate tracking and archiving of paper documents in ISAMS.
• Ensures the accuracy of information in the National Pupil Database (NOBD) as required by government regulations.
• Assembles welcome kits for visitors.
• Translates documents and communications between English, Russian, and Kazakh as needed.
• Performs other duties as assigned
• Assists with reception-related inquiries when necessary.
• Performs any other duties as required

Child Protection, Safeguarding and Health & Safety:

Everyone who works at Haileybury Astana has the responsibility for promoting the safeguarding and welfare of children.

• Promote and safeguard the welfare of children and young persons for whom you are responsible and with whom you come into contact;
• Maintain good order and discipline among the pupils and safeguard their health and safety, both when they are on the school premises and when they are engaged in authorized school activities elsewhere;
• Be aware of School policy and procedures regarding Child Protection and Safeguarding, and attend relevant training as required;
• Report all causes for concern to the Designated Safeguarding Leader. (DSL);

Requirements :

• Bachelor's degree and at least 1 year of administrative experience.
• Proficiency in English, Russian, and Kazakh.
• Strong customer service skills and knowledge of service principles.
• High proficiency in computer programs and data entry.
• Excellent communication, listening, and interpersonal skills.
• Ability to work under pressure, meet deadlines, and prioritize tasks effectively.
• Strong problem-solving skills, initiative, and ability to work both independently and as part of a team.
• Flexibility and adaptability in handling various situations and interactions.
• Experience working with ICT systems and databases.
• Commitment to professional development.