Operations Manager

We are seeking a detail-oriented and experienced Operations Manager to oversee and manage our client servicing operations. The ideal candidate will be responsible for maintaining client accounts, executing transactions, and ensuring compliance with internal and external regulations. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively within a team. Proficiency in both Chinese and English at an advanced level is essential.

Key Responsibilities:

• Maintain personal accounts of clients within the Company's platform.
• Execute transactions, including the purchase and sale of digital assets, ensuring accurate updates to client balances.
• Authorize orders, payment instructions, and other necessary documentation for the custodian bank and other partners.
• Ensure accurate reflection of cash flow on bank accounts and reconcile balances based on received statements.
• Maintain daily documentation, internal accounting journals, and other records in line with Company policies.
• Provide double-checks of information reliability in areas prone to technical and operational errors.
• Monitor client account balances and ensure the availability of client orders for transactions.
• Perform daily reconciliations of digital asset balances between the platform and the Internet banking system.
• Import actual orders from the platform into Internet Banking to reflect changes in clients' fiat asset balances.
• Generate and distribute regulatory and management reports on client and Company assets, ensuring compliance with AIFC legislation.
• Participate in the development and discussion of internal regulatory documents related to Company operations.
• Fulfill additional duties as assigned by the Employer, adhering to AIFC legislation and internal policies.