* Assisting General Manager in his day to day operations * Receiving/resolving/assisting the General manager in resolving guest complaints and service recovery process * Assisting General Manager during meetings, organizing GT daily/weekly meetings (collecting topics, sending agendas) * Sending daily, weekly and monthly reports on hotel operation to the owners * Making sure that all required supplies are ordered and stocked in advance of need (PR soft) * Building strong working relationships and communications with hotel staff, GT members and other departments to ensure maximum operating effectiveness * All Other duties as assigned by the General Manager or Management.

Responsible for managing a whole lot of incoming and outgoing calls in the organization Being a source of information to guests on various matters/requests such as transport, restaurant advice, etc. Diffusing conflict or tense situations with guests

Sales associate, front desk agent responsibilities. Opera intermediate user. Reference on internship upon request.

Responsible for the day-to-day management, administration and efficient operations of the department, including coordination and management of the whole work process, efficient organization of customer service, general coordination of activities with other units of the Company, etc. * Prepare proposals to improve customer service ; * Set and meet performance targets for speed, efficiency and quality ; * Ensure that all staff understand and perform in a manner consistent with the company's mission, vision, and goals ; * Perform any and all other duties as assigned ,

Participate in the development and implementation of the Company's sales and marketing campaign * Develop and maintain strong relationships with customers ; * Conduct marketing analysis of insurance types (classes) and conditions of RA and international insurance market ; * Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities, coordinate new product development ; * Prepare proposals to potential customers ; * Accomplish marketing and sales objectives by planning, developing, implementing, and evaluating advertising and trade promotion programs; developing field sales action plans ; * Identify marketing opportunities by categorizing consumer requirements; defining market, establishing targeted market share ; * Develop promotional schemes, advertisement and publicity to enhance the Company's brand image

Develop the Contact Center plan and individual targets according to the pre-approved objectives and sales budget * Execute and complete the project aims within a fixed tenure, including coordination of all set-up works (renovation, equipment, software), employment processes, coordinating the processes of drafting, discussing and approving the necessary internal policies and procedures, staff training, etc. in accordance with the pre-approved action plan ; * Responsible for the day-to-day management, administration and efficient operations of the Contact Center facility, including coordination and management of inbound call answering procedures, outbound calls, requests received from the Clients through various communication channels, efficient organization of customer service, general coordination of activities with other units of the Company, etc ; * Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/ benefit analyses ; * Identify and evaluate state-of-the-art technologies; define user requirements; establish technical specifications and production, productivity, quality and customer service standards ; * Contact Center systems development, including elaboration of interaction and voice response systems ; * Jointly with Human Resources coordination of recruitment processes, train and supervise customer service associates and staff ; * Design effective customer service solutions and processes that align with financial objectives ; * Build, lead and optimize the performance of the Contact Center; * Set Call Center metrics (Average call rate, Average Answering Time, etc.); and ensure their proper performance ; * Conduct regular call monitoring for quality and compliance ; * Draw-up 24-hour working schedule of Contact Center to ensure the continuous performance of the Unit ; * Present timely activities, reports in accordance with internal reporting system requirements ; * Ensure Contact Center staff awareness and proper implementation of the procedures ; * Prepare annual budget, project expenses, analyze variances, and initiate corrective action ; * Set and meet performance targets for speed, efficiency and quality; * Participate in weekly review of call volume forecasts, staffing plans, shrinkage models, an actual staffing to plans. Develop plans to mitigate staffing issues when necessary ; * Ensure that all staff understand and are perform in a manner consistent with the company's mission, vision, and goals ; * Perform any and all other duties as assigned ,

Coordinate Customer Service Unit's daily operations * Correct the errors and faults after the investigation and by following company and customer records ; * Determine the information and explaining available services ; * Adjust the complaints concerning services or the products ; * Refer complaints of service or product failure or errors to appropriate personnel for investigation

Providing customer service to faculty, staff, and the customers having medical and motor insurance * Making arrangements for customers in partner/non partner medical centers ; * Accepting and registering of claim related documentation (hard/soft copy monitoring) ; * Providing assistance and handling incoming inquiries and requests-claim related calls, calls on payment status ; * Consulting customers about their product or service needs or their wants ; * Troubleshooting services to best fit the customers' needs and expectations

Supervising and managing the overall performance of staff in the department * Liaising with the international organizations to ensure effective work ; * Analyzing, reporting, giving recommendations and developing strategies on how to improve foreign relations ; * Translator/Interpreter ; * Trying to create a stable external environment conducive to the Artists' Union's development ; * Organizing different exhibitions(in and out of Armenia, on-line) ; * Managing grant projects

• Providing customer service to the passengers (departure), • Carrying out cashier duties (handling passengers’ cash and credit payments and other related duties) • Troubleshooting services to best fit the passengers’ needs and expectations