Key Responsibilities: Lead and manage all operations of English Home in Kazakhstan, ensuring alignment with the company’s regional and global strategy. Oversee retail performance across all stores, driving sales growth, profitability, and customer satisfaction. Develop and execute annual business plans, sales targets, and marketing strategies tailored to the local market. Manage P&L, budgeting, and cost control to ensure sustainable financial performance. Supervise recruitment, training, and performance evaluation of store and office staff to build a high-performing team. Monitor inventory levels, logistics, and supply chain coordination between local operations and headquarters. Ensure compliance with corporate policies, visual merchandising standards, and customer service guidelines. Analyze market trends, competitors, and consumer behavior to identify new business opportunities. Establish and maintain relationships with landlords, suppliers, and key partners. Report regularly to regional management on sales performance, market challenges, and operational efficiency.

Responsibilities: Managed retail operations for multiple stores across key cities. Supervised daily performance, sales targets, and compliance with brand standards. Controlled staffing, scheduling, and training for all store personnel. Ensured high visual merchandising and customer experience levels. Analyzed KPIs, identified weak areas, and implemented corrective actions. Key Achievements: Consistently achieved and exceeded monthly and annual sales targets. Opened and launched 8 new stores in the region, ensuring smooth start-up operations. Improved stock management efficiency, reducing shrinkage and overstocks. Recognized by headquarters for outstanding leadership and regional performance.

Responsibilities: Managed day-to-day store operations, including sales, staff, inventory, and visual merchandising. Ensured compliance with company standards, policies, and customer service procedures. Recruited, trained, and motivated sales teams to deliver high performance and excellent customer experience. Analyzed sales reports and KPIs to identify opportunities for improvement. Controlled inventory accuracy, replenishment, and loss prevention. Coordinated with regional management and head office on campaigns, pricing, and logistics. Key Achievements: Increased store sales through effective team management and upselling initiatives. Reduced staff turnover by creating a positive and motivating work environment. Consistently achieved top-3 ranking among DeFacto stores in the region for sales and customer satisfaction. Successfully managed seasonal campaigns and high-traffic sales events (Black Friday, New Year).

Контроль и управление всеми рабочими процессами в магазине.

Управление продажами, ведение отчетов, работа с персоналом, открытие новых магазинов. Открывал магазины Дефакто в городах Караганда, Атырау и Семей.