The project of JSC "NC "Kazakhstan Temir Zholy" “Reengineering and automation of basic enterprise management processes” based on the SAP S/4 HANA system) is the most extensive project for the implementation of SAP S/4 HANA within the company. This initiative encompasses JSC "NC "Kazakhstan Temir Zholy", "KTZ Freight Transportation LLP", and various branches across the Republic of Kazakhstan and the Russian Federation. The implementation covers ten functional areas (modules): Finance (FI), Tax compliance (FI-TAX), Budgeting (BPC BC), Controlling (CO), Consolidation (BPC FC), Treasury (TRM), Sales and distribution (SD), Procurement & Material management (MM), Plant maintenance (PM), Project systems (PS), and Data Migration, ABAP/BASIS, GRC. The project consists of 6 phases: 1) “Initiation”; 2) “Conceptual design”; 3) “Execution”; 4) “Preparation and launch of processes”; 5) “Replication”; 6) “Monitoring and support”, the project implementation period is 33 months. About 150 high qualified specialists were involved in the project team, and over 200 design documents were developed during Phase 2 “Conceptual Design”. The project of "National Bank of the Republic of Kazakhstan" "Implementation of SAP S/4HANA (ERP)" The project covers 4 functional groups: FICO, SCM, HCM, BPC. About 100 high qualified specialists were involved in the project team. The project consists of 5 stages, the implementation period is 21 months. • Using a hybrid approach Project management: Waterfall and Agile. • Managing tasks in MS Project, MS Teams Tasks by Planner and To Do, MS Excel. • Coordination of preparation of project status reports and presentations in Power Point. • Maintaining the general status of the project. • Providing statistics to the management of the Contractor and the Customer. • Maintaining registers of project risks, problems and open questions. • Development and implementation of all project registries: Register of project management, register of letters, register of meetings, register of remarks etc. • Organization of meetings within the project, maintaining, coordinating and distributing minutes of meetings. • Control the execution of project assignments. • Tracking the implementation of project milestones. • Participation in the preparation of packages of documents for closing project stages. • Preparation and coordination of project documentation, as well as documentation within the framework of project activities: official letters, memos, orders, protocols, instructions, requests for business trips, etc. • Ensuring maintenance and updating of the project document library (preparation of information on requests; compilation, updating, storage and distribution of project documentation) in Share Point, Google Drive. • Assistance in approving project documents and monitoring the status of signing project documents. • Introduction of formal correspondence, maintaining a register of incoming/outgoing correspondence (compilation/preparation of official letters, registration/approval, sending/registration) updating the electronic journal. • Interaction with Contractors company regarding document flow. • Preparation of applications for the services of contractors, checking reports of the work performed by contractors. • Formation of payment requests. • Formation of requests for passes for project team employees. • Filling out requests for business trips, maintaining a schedule for the presence of the project team. • Maintaining up-to-date information on project team members. • Administration of team information and communication platforms and mailing groups. • Organization of workplaces and access to information systems for the project team. Providing access to the Customer's systems. • Coordination of project working groups from both the Customer and the Contractor. • Provision of necessary documents at the Customer's request. • Execution of other instructions of the manager related to the implementation of projects.

Project at NCOC North Caspian Operating Company N.V - one of the largest enterprises in the oil and gas industry of the Republic of Kazakhstan "Provision of metrological services and specialized services for fire and gas detection systems" • Management, supervision and administration of overall contract. • Development, coordination, management and control of interfaces with the company and other third parties, as necessary. • Be focal point and interface for all duties related to execution the SOW of contract between company and contractor. • Supervise all metrology related activities covering both onshore and offshore. • Perform QC/QA on all work done by field verification engineer/technician and issuance of certificates and timely delivery to the client. • Responsible for control of manpower required at site. Support the sites maintenance team in solving technical problems. • Control and management of logistics, provision of supply chain to provide and maintain sufficient stocks of spares, materials and other consumables. Procurement of all necessary materials, equipment and spares. Provide all required materials and resources to onshore and offshore sites for executing verification and maintenance activities and timely and safely manner. • Deliver HR management, training and competence assurance. Carry out all administrative issues related to own company personnel duties. To control the work of personnel either at the plant or at the customer’s territory. • Lead HSSE management • Provide detailed reports, work status plans and financial predictions. • Implement the Metrological provision activities for client at offsite locations. • Management of all subcontractors. Making complete control contractor’s companies, terms and qualities of performed works. Immediate solution of current problems. Making up official requests to various organizations. • Project work handing over. • Involved to all issues related to commercial part of contract. Analyze the client's budget plan, request a purchase order, make calculations of manpower hours and services provided, submit invoices for work performed to the client and also monitor the receipt of payment on time. • Analyzing required number of manpower, equipment and materials, vehicles to perform work under the contract. • Estimating project financial point taking into account Customer financial expenditures. • Making up calendar timeline for completion of work with description of daily financial expenditures with extra charges per each item. • Making up daily reports, preparation monthly scope work reports. • Leading and coordinating a project from its beginning to the work completion.

Project at NCOC North Caspian Operating Company N.V - one of the largest enterprises in the oil and gas industry of the Republic of Kazakhstan "Provision of metrological services and specialized services for fire and gas detection systems" • Working on analysis of NCOC instruments maintenance works and creating their reports; • Supporting Project Manager and providing information which will be used in strategy decision making; • Responsible for issuing Call-off Orders, RFGS (Request for Goods and Services), PO (Purchase Order), Accrual data (forecast), EPP (Production Performance Excellence) report and contact person with CA (Contract Administrator) • Working with different departments (contracts, finance, logistics, procurement, customs, maintenance, operations) on all phases of project (procurement, construction, commissioning, start-up, operations); • Reviewing and analyses of regulatory requirements of all measuring equipment and devices (ensuring all mandatory documents/certificates are in place and proper maintenance activities done); • Coordinating of service providers maintenance, schedule, plan and execution activities and prepare RZ quotation to NCOC based on subcontractors proposed prices; • Mobilization of service/vendor representative/resources and supporting during work executing; • Prepare verification/calibration database and upload all data to NCOC base; • Prepare monthly commercial and technical report VOWD (value of work done); • Prepare weekly & monthly KPI (Key Performance Indicators) report. • Provide the Project Manager with the information that is going to be helpful in strategy making of the company • Responsible for issuing Call-off Orders, RFGS (Request for Goods and Services), PO (Purchase Order), Accrual data, EPP (Production Performance Excellence) report and contact person with CA (Contract Administrator) • Prepare weekly technical report and upload all data to NCOC base • Prepare monthly commercial and technical report VOWD (value of work done) • Prepare weekly & monthly KPI (Key Performance Indicators) report

Project at NCOC North Caspian Operating Company N.V - one of the largest enterprises in the oil and gas industry of the Republic of Kazakhstan "Provision of metrological services and specialized services for fire and gas detection systems" • Execute administrative requests and orders from Administrative manager: Provides preparation and the organization of work of office; Manages the organization of workplaces of the personnel; Organizes preparation of documents, materials, information, necessary for work; Handling incoming\outgoing calls, correspondence and filing; Register document and material transmittals; Keeps the sheet of the accounting of working hours of workers; Updating, processing and filing of all documents; Organizes providing office with stationery, expendables and other inventory items necessary for work; Monitoring inventory, office stock and ordering supplies as necessary. • HR: Organising medical check and trainings, accommodations, issue badge, HSE passport and access to Site for employees and subcontractors of NCOC project; Preparing timesheets, annual leave schedule, business trip etc. • Procurement: Responsible for purchase orders. Provide and monitoring material and service request in Navision program. Raising of purchase orders and invoice tracking. • Transportation: Responsible for transport services (prepare transport documents, insurance, technical inspections, waybills, checklists etc. and order the technical maintenance) • Financial: Monitor the work hours and accommodation timesheets and check invoices. Control the provision of all invoices from contractors companies.

Dealing with all telephone calls which come through reception, relaying telephone messages, in order of priority, to the appropriate members of staff by telephone or mobile phone; Acknowledging visitors immediately they enter the reception area; Register all visitors to the system and provide temporary badge Pick up mail & pass it to mail room; Site keys management; Put updates into phonebook; Prepare daily badges report; Providing shuttle and taxi; Providing assistance as required with general administration duties, and as required with co-ordination of travel arrangements.

Registration of applications; scheduling applications by relevant unit according to character of damage; applications process control from registration date till closing; Poll subscribers on the quality of service for closed applications after the elimination of injury; strict compliance with regulations of the process; implementation of cross-connect works (telephone installation, connection, disconnection, switching the Internet) at stations.

Perform administrative and office support activities for management and engineering group. Also assist other administrative staff with overflow work, including travel arrangements, broader administrative issues, data entry, and other tasks. Prepare timesheets and ensure time recording for management and engineering group. Handling tasks given by management and engineering team on any business-related and personal matters. Responsible for document management, registration, processing and monitoring the timely execution of documents, also conducting telephone conversations and work with clients.

Mentors of Contact Center are trained about all technologies, services, tariff plans of "Kazakhtelecom" and verbal constructions. Participated to training about conducting effective negotiations with customers. I worked at Customer Care Center (160). Answered to incoming calls of subscriber and directed to proper engineers. Made calls to offer services and promotions offered by "Kazakhtelecom"

Participated in research conferences and involved in university project. Attended foreign education forum, and joined to some master module courses.

Worked at Postal Services Department, and was responsible for organization of tasks and quality control of providing services, development programs, business plans and other documents. In the framework of functional responsibilities also conducted phone negotiations with clients.

At MSAD department worked with telephone exchange. Dealing with Megaline, ID TV and ID Phone subscribers, and registering records on "Clear Access" program. Answered to the dealers calls about connect and disconnect. Adjusted the speed of Internet access and monitored traffic consumed.