- ITIL based work - IT Support level 2 - Under general supervision, respond to and diagnose moderately comples hardware, software and network problems varying in difficulty through discussions with end-users or through hands-on support for PCs, servers, mainframe applications and hardware - Handle and track routine incidents and problems escalated by the solutions center and provide resolutions - Assisted by electronic help desk tools and problem management systems - Interact with functional teams in order to restore services and correct core problems - Respond to, diagnose, configure and deploy hardware in accordance with agreed upon SLAs - Simulate user problems to resolve operating difficulties - Recommend system modifications to reduce user problems - Interact with vendors and providers - Participate in on-call rotation - Handle special projects as needed - IT trainings for new hires/knowledge sharings

- Shift method work at Tengiz, Prorva (14/14) - Support to work correctly computers on the object - Laying LANs (RJ-11, RJ-25, RJ-45, wireless networks) - Assistance to users - Installation and configuration of server hardware, software - Providing high-quality and smooth operation of the LAN data transmission, routing devices and wireless equipment - Writing the manuals how to work with computers and computers technics - Providing maintenance of computers and printers, the management, working condition, and preventive maintenance. Monitored and implemented preventive maintenance and testing of computers and printers party service companies on contracts concluded with them for users to comply with the operating instructions - Participate in the development of long-term and annual plans and schedules, maintenance and repair of equipment, measures for the improvement of its operation, the prevention of damage and downtime, improve quality, efficient use of machinery and equipment - Ensuring the protection of information resources branch of leaks and unauthorized access: sealing system blocks off external devices, filling computer passports, support up to date anti-virus tools, support up to date means to prevent leaks of confidential information (DLP), monitoring of Internet traffic and targeted use information resources of the branch, carry out audits computers for unauthorized software to reduce the risks of loss of confidential information - Formation of an application for the supply of equipment, spare parts and consumables, registration application, technical and supporting documentation for the repair of equipment. Ensure the availability of accounting and control of spending spare parts, materials and components of computers, printers, software - Based on the requests from the head of the department / management / director of the department reporting on the requested site works - Working with contractors and subcontractors, acceptance of completed works

- Organization of smooth operation of branch; - Responsible for the mail server (IBM Lotus Notes) - Responsible for the anti-virus server (McAfee) - Support to work correctly interbank domain - Technical support to users and customers remote system BTA online - Laying LANs (RJ-11, RJ-25, RJ-45, wireless networks) - Technical maintenance interbank computers, assistance to users - Installation and configuration of server hardware, software - Providing high-quality and smooth operation of the LAN data transmission, routing devices and wireless equipment and branch offices - Providing maintenance of computers and printers, the management, working condition, and preventive maintenance. Monitored and implemented preventive maintenance and testing of computers and printers party service companies on contracts concluded with them for users to comply with the operating instructions - Participate in the development of long-term and annual plans and schedules, maintenance and repair of equipment, measures for the improvement of its operation, the prevention of damage and downtime, improve quality, efficient use of machinery and equipment - Ensuring the protection of information resources branch of leaks and unauthorized access: sealing system blocks off external devices, filling computer passports, support up to date anti-virus tools, support up to date means to prevent leaks of confidential information (DLP), monitoring of Internet traffic and targeted use information resources of the branch, carry out audits computers for unauthorized software to reduce the risks of loss of confidential information - Formation of an application for the supply of equipment, spare parts and consumables, registration application, technical and supporting documentation for the repair of equipment. Ensure the availability of accounting and control of spending spare parts, materials and components of computers, printers, software - Based on the requests from the head of the department / management / director of the department reporting on the requested site works