• Public relations and Mass Media communications. • Planning of PR-promotion, forming and maintaining the public perception of the Department. • PR-campaigns development. • Budgeting of PR campaigns. • Organization of press conferences, briefings, interviews of the Department leaders with Mass Media; • Writting press releases and media kits. • Monitor the environment concerning public perception of the Department’s performance and image, notably inquiring, interviewing of the publicity. • Communication with local, national, international media. • SMM promotion of the Department, notably: • Managing of the official web page, groups of the Department in social media. • Work on Department’s and its chief’s image. • Guiding PR of the subordinated to the Department organizations as libraries, museums, theatres, and circus. • Development of the communication plans of the subordinated to the Department organizations; • Reporting to the management of the Department.

• Events organization: - concepts, scenarios creation; - budget planning, time schedule composing; - searching for place, attributes, hiring personnel; - choosing and monitoring the contractors; - payments and document management. • Large database of contractors and artists is gained.

* External opportunities` analysis for services to be provided * Providing an analysis and tracking records of current clients * Providing an analysis of competitors along with a market demand in new services * Preparation procedure for participation in public places * Tenders, conferences and seminars` tracking being held ; * Determining the demand in new services ; * Updating the site, it`s positioning in web ; * Carrying on and participations in forums as well as in other ones * References` top up in catalogues and searching machines. * Competitors` rating status and an analyses ;

• Planning and realization of campaigns aimed at gain in sales. Marketing activities results evaluation. • Company’s image maintenance. • Development and realization of marketing and PR strategies. • BTL activities realization. • Merchandising, image products ordering. • Collaboration with customs brokers. • Preparation of presentations of the ski resort complex development. • Respond to information queries from media and the general public. • Managing of the official web page, groups in social media.

* VISA payment system, plastic cards, their functionality * Business communication with legal entities and private ones concerning the operation issues (wrong payment details of the payment, returning the payment instructions without performing, consultations concerning currency regulations). * Distributing communication information to employees` list, card numbers and TRN to contact persons` salaries to be enrolled. * Regulating the special urgent requirements of clients ( transactions with the special approval), controlling a fulfillment concerning all actions, taken in relation to such special issues, taking into account appropriate procedures and the Bank terms) * Supervising and producing of VISA/Master Card plastic cards ; * Providing a report statement to companies by their employees` card-accounts ; * Report-statement lists for accounting departments ; * Statistics report by department ; * Preparation to trainings and presentations for staff ; * Distributing notifications to accountants (corporate/non corporate) ;

Consultations of clients concerning over all Bank products • Opening, closing, keeping tracks of card-accounts • Deposits placement • Terms of services and crediting of private persons • Business communication concerning clients` debt issues • Insurance policy • Consideration of Clients` complaints