- Developing marketing communications plan in tandem with Director of Sales and Marketing. - Providing on-property support to Field Marketing, Field Ecommerce. - Creating and executing publicity programs increasing revenue and awareness, creating a positive perception of the hotel and its facilities and services. - Reviewing content to ensure that hotel promotions are in keeping with the brand image. - Responding to daily local media enquiries. - Analysing monthly reports on digital performance. - Developing communication content for website, email marketing, social channels, advertising. - Managing property website content - Hosting on-site media visits, and on-site photo shoots. - Managing social local media presence of the property.

Planning, creating and executing events and online campaigns aligned with predetermined marketing plan. Developing and executing annual marketing plan and strategies. Digital content creation and management: - creating, monitoring and managing the performance of campaigns on social media - updating and monitoring of content of the company website - in-house promotions Ensuring all creative work developed is aligned with commercial objectives and corporate strategy. Briefing external design agencies for design creation. Creating marketing material from monthly newsletters to invites, adverts, brochures etc. Monitoring online brand presence and correct adherence to the brand guidelines. Liaising regularly with media. Analysis of publication in newspapers, magazines, social media outlets. Researching, writing and distributing press releases to the media. Writing up budgeting reports. Processing all marketing invoices and raising purchase orders.

• Working within Destination Services Department supporting business requirement on technical visits (TV), arrangement of meetings, visits and other special events and activities. • Working with hotel department ensuring that the MICE groups are accommodated at the best possible rates available as necessary on an adhoc basis. • Researching, quoting and making contacts with external suppliers to get the required visits confirmed that is best suited to the clients’ requirement, while negotiating competitive rates with suppliers regarding events and visits. • Significant involvement in communications and marketing within the team: - Preparing presentations for Far Eastern, North American Sales offices targeting on getting more exposure of the team services. - Writing up bi-monthly newsletters. - Profound analysis of the end clients' needs, events market and overall trends in MICE and business travel. - Working in Salesforce-Chatter. • Working towards increasing MICE / TV business into inbound areas by providing sales with new TV /MICE offerings. - Database involvement (10-20% of the role): • Creating service items, city codes and other AS400 related codes that reflect the service required. Following standard duration and policy to create codes and confirm back to sales. Professional events attended: The Meeting Show 2012-2014; The World Travel Market 2010, 2012; Atout France workshop in 2012; FAM trip to Czech Republic in 2012; FAM trip to Manchester and Liverpool in 2014, FAM Trip to Colchester, Essex, UK in 2014 and numerous other networking events

• Travel arrangements: booking flights / train fares, accommodation and attractions for clients throughout Europe and North America. • Negotiating contract terms and rates with current and new suppliers (attractions, venue, catering and entertainment providers). • Development of the department by researching and creating tailor-made holiday offerings. • Operational side involvement: preparing and sending travel itineraries, hotel bookings. and transfer confirmations, insurance documents, etc. • Maintaining the internal booking system and database • Supporting the Sales team by making quotations and assisting in setting up projects.

• Sales team support: selling holiday packages, booking flights, accommodation and attractions in the system, handling booking and cancellation procedures. • Tour Leader and Guides support: updating, booking accommodation and travel itineraries, provision of materials for the series, continuous informational and operational support. • Customer liaison / communication: producing and sending important customer documentation (itineraries, tickets, confirmations and travel updates). • Database maintenance.

• Arrangement of visas for expatriate staff, visitors (owners of the company, consultants and investors). • Obtaining Work Permits for expatriate staff and their timely registration in Migration Police upon arrival. • Preparing reports for Department of Labour and Migration Police. • Travel arrangements: Booking complex domestic / international multi stop travel and accommodation; development and production of detailed itineraries. • Personnel structure and payroll administration and monitoring in Microsoft Navision - HR module.

• Collection of registration data and timely submission of documents to Ministry of Health of ROK. • Monitoring of registration process. • Meeting and negotiation of best contract terms with local and foreign suppliers.

• Inbound tourism: selling tour packages within Kazakhstan. • Development of tailormade itineraries. • Support of International Tourism Team: booking hotel reservations and flights within and outside Kazakhstan. • Airport VIP arrivals and departures booking. • Negotiating better contract terms with foreign partners.