Head of 1st line support Customer centric SLA managment Freshservice ticketing system

Freshservice ticketing system Google to Microsoft migration Microsoft Windows Active Directory administration Microsoft 365 Administration Microsoft Entra administration PowerShell Scripting User training sessions

Participating in the development of new strategies and procedures of the Division to increase efficiency, improve work processes and user satisfaction. Work on supporting the performance of contractual obligations, monitoring the timing of performance. Perform diagnostics and troubleshooting of hardware, software, networking, and issues. Maintaining the working condition of technical means, as well as carrying out verification and preventive maintenance of equipment for the purpose of timely detection and elimination of malfunctions

Manager of 2nd level customer support in hardware office. Customer support from workplace organization till exit checklists. Ticketing system (OTRS, FreshService) Troubleshooting windows and ubuntu OS

Managing work of the dispatch department consisting of driver support dispatches, bookkeeper, accountant and customer support. Constantly supporting 4-5 semi-trucks. Reserving loads and organizing deliveries.

Windows Active Directory Windows server administration (2012) Fortigate Cisco Voip (3CX - PBX) Access Control systems (Credo ID, Perco) Printing system maintenance

Full system administration, Network administration (Cisco), TCP/IP, SQL server, Microsoft Windows Server Administration (2008 and 2012) Microsoft Windows Active Directory administration VMware support SUITE (ERP system) Support, CCTV (Axis), Ajax Security system support, IP TV, IP phone, Access control (PERCo), Helpdesk, Application support Consumables purchasing,

Bike trip organisation to Kyrgyzstan and Kazakhstan

System administration (Windows Server ), Application support, Helpdesk, TCP/IP. 1C ERP system support.