- Organization, monitoring and analysing of transfers within the framework of implementation and maintenance projects. - Daily / monthly / quarter reports (monitoring, analyse, error correction) - Managing tasks within the framework of technical support for KEGOC users (registration / blocking / unblocking through the SolMan MCC, creating service connections, working with service messages, etc.). - Technical support of systems, updating of components of SAP systems, installation of SAP-note - Administrating the Change Management tool in Solution Manager (ChangeRequestManagement)

- Assessing students' abilities and planning instruction in English - Providing lessons in English to students in creative manners to help them remember topics without any problems - Creating favorable learning environment and motivating students to learn English - Making students clear of grammar concepts and assisting them in writing essays and stories - Holding group discussion and debates and ensuring every student contributes his or her thoughts - Maintaining constant watch on students' progress and evaluating their knowledge through tests

SAP and Lotus Notes system support Providing L1; L1,5; L2 support regarding to ITIL Service Management Managing vendor / internal products across their lifecycle including development, testing, delivery and liaising with Programm Assisting SAP business users with the execution of business transactions and month-end close processes Reporting in ServiceNow on Knowledge Management, Incident Management and Request Fulfillment. Creating technical guide and presentation for SAP users Reporting activities (Service Requests, Incidents and Change requests) on ServiceNow, creating Dashboards Follow the set ITIL Service Management Processes. Provide essential support to customer, including software and hardware related issues Serve as level 1, 2 technical support for all ranges of incidents and problem resolution. Provide technical expertise for resolving escalated system issues Handling many reporting activities on ServiceNow which helped team to focus on right parameters and come our Green on multiple scorecards. One such activity is CSAT (Customer Satisfaction Survey) response rates have almost doubled in 2018 and I played major role in this.

- Collecting data on consumers, competitors and market place and consolidating information into actionable items, reports - Compiling, analyzing statistical data using new algorithms and modern methods to collect data and prepare reports. - Working close with Sales team to promote and with customers to solve conflict situations - Creating new slogans and text into Kazakh to promote product throw ATL, BTL I have motivated and helped to the Sales team in achieving excellence into exposing product, increase their efficiency by 8%. As a result, in August they achieved the maximum number of sales in the last two years.

- Teaching Economic Informatics to the students - Using Excel (advanced) to find decision of cases

Analysis of the market, competitors and customers, analyzing of the company's financial performance, delivery of reports and work with tender documents

Procurement, receipt and distribution of product, merchandising, cash management and audit of balances. I had raised profit by 35% in three month.