Responsible for: • Front Desk • At Your Service agents • Concierge • Bellmen • Health Club • Mini bar Main duties: - employees recruitment and training - procedures update and implementation - standards control - guest issues resolution - VIP guests handling - FO goals setting and continuous monitoring

- Front Office operations support - Department encouragement for WOW-stories - Guest responses monitoring - VIP guests & groups arrival and departure control - Guest issues resolution - Operational departments control & Internal audits - Enrollment encouragement - Running, supporting and developing team of concierges, bellmen, doormen, drivers - Recruitment for Guest Services team - Documentation (schedules, timetables, purchasing, capital expenses, etc.) - Procedures updates

- Pre-arrival planning - Check-in and check-out - Guests requests fulfilment - Problem resolution - Staff trainings - LSOPs update and implementation - Staff scheduling - HR and Finance documentation

- Running Front Office department - Taking care of VIP guests - Accepting and solving staff and guest issues (Duty Manager) - Control of all hotel operations in absence of highest administration

- Front Office procedures control - Dealing with different types of guest issues - Night hotel operational procedures monitoring - Hotel safety and security control - Modificating Front Office standards and procedures - Training new team members

- Guest check-in & check-out - Financial safety control - Training new staff members - Controling job duties implementation by coworkers

Duties: - Guest check in & check out - Training new team members - Issuing time schedule - Filling time attendance sheet - Controlling implementation of brand standards - Room assignment - Handling different types of guests' requests - Leading night shift - Preparing documentation for upselling bonuses

Duties: - Serving food and beverages - Controlling cleanliness - Creating pleasant atmosphere - Communicating with VIP guests - Hiring & training staff - Providing all necessary equipment - Issuing time schedule - Filling time attendance sheet - Controlling implementation of brand standards - Solving conflict situations Achievements: “Host of the Month” title “Host of the Year" title Participant of "Supervisor Development training"