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Female, 38 years, born on 2 May 1987

Astana, willing to relocate, prepared for business trips

Chief Product Officer

Specializations:
  • Chief information officer (CIO)
  • Product manager
  • Product analyst
  • Analytics department manager
  • Project manager

Employment type: full time

Work experience 16 years 1 month

February 2025currently
1 year 3 months
Institute of smart systems and artificial intelligence
Deputy director of Product and External relations
- Lead the development of AI-powered language solutions, including Soyle App (AI-driven translation & speech tech). - Optimize STT, TTS, and NLP models for multilingual support. - Define and execute the AI product roadmap based on market research and user needs. Worked cross-functionally with AI engineers, designers, and linguists to enhance product performance. - Establish strategic partnerships to drive AI adoption in businesses and education. - Monitor AI performance metrics to improve accuracy and user experience. - Launch AI products with effective go-to-market and growth strategies.
March 2022currently
4 years 2 months
Qwant ltd. (AIFC) School of advanced technologies
CEO
attract funds from governmental and non-governmental structures; - sell the software products of company to market; - develop the software products; - assemble a Project Team with the appropriate range of skills and experience to make sure that all members perform their tasks adequately; - conduction of works on scaling the QWANT program in educational programs of educational organizations - controll product tracking; - supervise the educational processes; - increase the role and position of company in the Republic of Kazakhstan - organize and conduct hackathons, competitions for the development and implementation of IT solutions - clarify the duties, roles and functions of team members; - process budgeting issue and planning; - develop the strategy of company; - develop a detailed project plan to monitor and track progress; - monitor and controll the project work and manage any necessary changes -ensure the project timelines, deliverables and budget; -prepare and present reports for upper management.
December 2023December 2024
1 year 1 month

IT, System Integration, Internet... Show more

Head of Product
Responsibilities: -Strategic Planning: Develop and implement a strategic plan for the IT product portfolio, aligning with the company's overall business goals. -Product Management: Oversee the entire lifecycle of IT products, from conception and development to launch, maintenance, and eventual retirement. -Team Leadership: Lead and manage a team of product managers, developers, and other IT professionals, ensuring collaboration and effective communication. -Stakeholder Engagement: Collaborate with key stakeholders, including customers, business leaders, and technology teams, to gather requirements and ensure products meet business needs and user expectations. -Market Analysis: Conduct market research and analysis to identify trends, opportunities, and competitive threats, and use this information to inform product strategy. -Product Roadmap: Develop and maintain a product roadmap that outlines planned features, enhancements, and release timelines. -Quality Assurance: Ensure that products meet high standards of quality, reliability, and performance, and comply with relevant regulations and industry standards. -Budget Management: Oversee the budget for IT product development and operations, ensuring resources are allocated effectively and efficiently. -Innovation: Foster a culture of innovation within the team, encouraging the exploration of new technologies and approaches to enhance product offerings. -Risk Management: Identify and mitigate risks associated with IT products, including technical, operational, and market risks. -Vendor Management: Manage relationships with vendors and partners, negotiating contracts and ensuring they deliver value to the product and the business. -Performance Metrics: Establish and monitor key performance indicators (KPIs) for IT products, using data to drive continuous improvement.
August 2020March 2022
1 year 8 months

Astana, www.nu.edu.kz

Educational Institutions... Show more

Senior Manager Customer IT Services
- organize and fully support the work flow of new department “Training Resource Center in IT” at Information Offices - lead a project “Career development in IT” - liaising with top managers and interviewing employees at all levels to identify and assess training and development needs in IT area; - lead a project “English for IT people” - full support and organization of procurement procedure for IT trainings - take responsibility for career development in IT for 120 employees - being able to understand the emerging software -prepare reports to CIO (Chief Information Officer) - designing and assessing training programs for IT area -monitor training trends, developments and best practices; -process budgeting issue and planning
October 2021December 2021
3 months
Bcpd AIFC
Expert product manager
- formed a product strategy and roadmap for 5 products of BCPD - developed a reporting system that will allow to evaluate all product changes and customer satisfaction in numbers - formed a system for analyzing customer feedback from all sources: polls on the service; reviews on external sites. - restarted the site to increase conversion: made a redesign, revised the entire structure. - restarted the personal account of the products: revised the functionality and usability. - established quality control service.
September 2019August 2020
1 year
Nazarbayev University Library and IT Services

Astana

Educational Institutions... Show more

Senior manager E-resources management service
-Participate in organizing the acquisition of library funds with electronic resources -Prepare documentation for procurement -Initiate procurement procedures -Control procurement procedures -Establish contact and keep relationships with publishers -Keep track of acquired electronic resources -Keep track of funds allocated for the purchase of electronic resources -Take part in the formation of the budget application for the next and current year -Take part in the formation of the budget application for upcoming 3 years period
November 2015September 2019
3 years 11 months
Language center Academica Inc

Astana

co-founder
- Plan, prepare and deliver an IELTS/TOEFL/SAT/GRE/GMAT test preparation course - Ensure the effective delivery of high-quality teaching of English language and International English tests - Plan, prepare and deliver the English lessons - Help students to improve their listening, speaking, reading and writing skills via individual and group sessions - Check and assess the student’s work - Organize and run specialist courses for new and existing English teachers - Attend the social events connected with English language and study abroad - Attract new English tutors - Support in reviewing the documents package for international scholarships seekers Key achievements: - Attracted 4 teachers with 10 years’ experience and 2 native speakers - Developed the unique study plan for IELTS/TOEFL/SAT/GRE/GMAT test preparation course - 70 students have already received the Unconditional offers from the desired Universities - Student’s feedback http://ast.kz.repetitors.info/repetitor/?p=BaikenovaAM
September 2013October 2017
4 years 2 months
University of Zurich

Switzerland

Usability research assistant
Responsibilities: - Assess the situation with interaction between end-users and developer. - Run the usability tests with end-users and developers - Analyze and implement the new solution for software product - Hold up weekly meetings with the customer - Design the interface of new mobile application - Implement the software solution for mobile application Key achievements: - Prepared the solution for completely new feedback-gathering tool - Developed and designed the innovative mobile application and feedback-gathering platform - Ran the 2 usability tests with 30 end-users and 2 developers - Analyzed and implemented all changes within the software product (with the remote group of the developers) - Introduced the software and discussed the results with the customer - The project developed into https://www.supersede.eu
September 2014August 2015
1 year
University of Zurich

Switzerland

Teaching assistant “Management information system”
Responsibilities: - Monitor bachelor students - Complete the grade form on the web-site of the course - Assist seminars and in-class discussions - Assist bachelor students with semester projects - Offer office hour assistance to bachelor students - Revise the written assignments of course attenders Key achievements: - Assisted 9 seminars and in-class discussions - Assisted 7 bachelor students with semester projects
August 2013October 2014
1 year 3 months
AIESEC International Student Organization

Switzerland

Vice-President of External Relations
Responsibilities: - Sell the AIESEC product to companies (offer the long term contract for accepting the international students to do the internship in Swiss companies) - Head the External Relations department - Organize workshops with top-management speakers - Help in organizing AIESEC events, such as Career Day, International Conferences, Culture events. - Coach new members Key achievements: - Sold 6 long-term contracts to big enterprises (Mondelez, ABB, UBS, Suiss Credit Bank, Coop, Swatch Group). The contracts offered an internship for international students for 6 months in mentioned enterprises. - Coached 7 new members - A member of organize committee of 2 national conferences (with 40 foreign representatives and 150 local attendees) • - Organized 4 workshops with speakers from Mondelez, UBS, University of Zurich ( “Introduction into Academic English” ETH Zurich; “ How to become the best seller” University of Zurich; “ The strategy of a good marketing” Mondelez, Zurich; “Time management for women” Women’s leaders association conference, Basel) - Organized 2 career days with attendance of 1000 students and 30 companies. - Managed the work of the department consisting of 15 staff members
April 2013May 2013
2 months
MTP SIN Spain
Interpreter/guide
Two-weeks course for managers of CIS countries, taking place in Zurich, Switzerland - simultaneous interpretation of lectures and master classes (English, Russian and vice versa) - meeting and support of a group of 20 representatives of the CIS countries
January 2012May 2012
5 months
City Corporate Group

Great Britain

Product manager internship
Responsibilities: - Conduct the market research on the existing software - Run the usability test of the existing software with end-users - Analyze and implement the new solution for software product - Closely work with a group of developers (remotely) -Manage the product development cycle from prototype development to final implementation Key achievements: - Ran 3 usability tests with 70 end-users - Implemented and designed the completely new software solution - Directed the product development cycle from prototype development to final implementation - The new software initiated an increase in sales by 20%
January 2011May 2012
1 year 5 months
EF International School

Great Britain

Overseas student advisor
Responsibilities: - Organize the guide tours around London and suburb areas - Assist overseas students with course choice - Offer office hour assistance to overseas students - Revise the written assignments - Help with collecting the supporting documents for applying to UK Universities Key achievements: - Organized 7 guided tours around London and suburb areas - Helped 20 students to receive the unconditional offers from the desired universities.
August 2009January 2012
2 years 6 months
Tourist company «Gelios»

Karaganda

Product manager
Responsibilities: - Monitor and maintain databases to keep track of all company inventory - Utilize customer data to initiate development of new software product - Organize the social events - Run the marketing campaign - Update the web-site of the company weekly Key achievements: - Created innovative new software system from prototyping to final implementation - Organized the work of marketing department and developed the advertising that speaks to customer needs - Organized 4 big events (each of them had 4 foreign representatives and 250 clients) - The new software initiated an increase in sales by 35%
May 2007August 2007
4 months
“Charlie Motors"

USA

Web-designer
Duties: -create and maintenance of the web-site  Achievements: - successfully created the web-site - increased sales

Skills

Skill proficiency levels
Time management
Analytical skills
Управление проектами
Английский язык
Negotiation skills
Leadership Skills
Written Translation
Organization Skills
Ведение клиентской базы
Деловая этика
Клиентоориентированность

About me

Fellow of the International Scholarship "Bolashak". Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. An usability expert.

Higher education (master)

2017
Higher education (master)
University of Zurich, Zurich
Department of Informatics, McS in Software Engineering
2013
Higher education (master)
Central Kazakhstan Academy, Karaganda
Department of Foreign Languages, Bachelor of Science: Foreign Languages – English and German
2011
Higher education (master)
Modern Humanitarian Technical University, Karaganda
Department of Economic, Bachelor of Science: Economic
2009
Higher education (master)
Department of Informatics, Bachelor of Science: Software Engineering

Languages

Kazakh — Native

English — C2 — Proficiency

French — A1 — Basic

German — A1 — Basic

Russian — C2 — Proficiency

Professional development, courses

2012
Intensive English Courses
EF International Language School, London, English Teacher

Citizenship, travel time to work

Citizenship: Kazakhstan

Permission to work: Kazakhstan

Desired travel time to work: Doesn't matter